Privacy Policy

Last updated: July 22, 2026

1. Introduction

Welcome to CakeBoxSA. We respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our website, submit custom order requests, or communicate with us, and details your privacy rights in South Africa under the Protection of Personal Information Act (POPIA).

2. Personal Data We Collect

When you use our Bespoke Order Builder, inquire about quotes, or order products, we collect the personal information you explicitly provide to us, which may include:

  • First name and last name
  • Contact details (Email address, WhatsApp number, phone number)
  • Delivery address, delivery date, and event details
  • Custom specifications, notes, and references for custom bakes

3. How We Use Your Data

We process your data to fulfill your orders and handle quotes securely. This includes:

  • Processing quote requests through our Bespoke Order Builder
  • Communicating via WhatsApp, phone, or email about your customized cake orders
  • Arranging delivery or collection of baked goods in Johannesburg/Gauteng
  • Answering customer inquiries and providing support

4. Sharing Your Personal Information

CakeBoxSA values your privacy. We do not sell, trade, or rent your personal information to third parties. We only share personal information with trusted delivery service providers (such as local Gauteng couriers) strictly for the purpose of delivering your custom order, or as required by South African law.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal data is restricted to members of CakeBoxSA who strictly require it to design and bake your orders.

6. Your Rights

Under POPIA, you have the right to request access to the personal data we hold about you, request corrections to incorrect data, object to processing, or request the deletion of your personal data. To make any requests, please contact us via WhatsApp at +27 62 709 2804.